Are you passionate about customer retention, data-driven strategies, and leading high-performing teams?
Do you want to make an impact in a rapidly growing start-up that’s changing the way millions of people manage their insurance needs?
If yes, we’d love to hear from you!
We’re on the hunt for an experienced Head of Retention to lead and execute retention strategies, engage customers in meaningful ways, and drive lasting growth. This is a pivotal role where your work will directly impact our mission to be the most trusted and effective digital agent for insurance comparison, purchase, and management.
Why us!
- You’ll have the chance to drive retention in a $1.3 Trillion market, one of the largest in the world!
- Work alongside MIT alumni founders and an incredibly talented, female-led leadership team.
- Join a start-up that’s received $130M in funding, is growing rapidly, and is consistently recognized on prestigious lists like Forbes Fintech 50 and Inc. 5000.
- Shape the future of an innovative, AI-driven company with massive growth potential.
What You’ll Do
- Design and Execute Retention Strategies: Lead data-driven programs that inspire repeat visits and purchases, maximizing customer lifetime value.
- Own Business Performance: Track and establish key retention metrics, ensuring visibility and accountability across cross-functional teams.
- Be the Voice of the Customer: Leverage data to identify engagement trends, uncover valuable insights, and improve the customer experience.
- Lead a High-Impact Team: Collaborate with Lifecycle Marketing, Analytics, Product, and Customer Service to execute retention efforts at every customer touchpoint.
- Develop Cross-Sell and Upsell Programs: Identify new ways to add value to customers with complementary products and services, fuelling growth.
- Collaborate Strategically: Work closely with leadership to develop a retention roadmap that aligns with business goals and market demands.
Who You Are
- 7+ years of experience in retention or customer-focused roles, ideally in a consumer-facing, B2C environment.
- Expertise in developing and executing retention and customer expansion strategies.
- Data-driven mindset with the ability to turn insights into impactful initiatives.
- Exceptional problem-solving skills, able to break down complex issues and implement solutions.
- Strong business acumen, with a keen ability to balance user experience with commercial needs.
- You’re a great communicator who can build relationships with cross-functional teams and stakeholders.
- You’ve got experience leading teams and working across departments to get things done.
Why You’ll Love Working Here
- Competitive salary and stock options to share in the success.
- Paid commuter benefits.
- Unlimited PTO because we value your work-life balance.
- Comprehensive health & dental benefits, 401(k) match, and paid family leave.
- Generous holiday calendar and free lunches in the office!
- Learning & development to support your growth.
- A strong commitment to social impact with volunteer time off.
This is your chance to join a dynamic team at a pivotal time. If you’re ready to make a real impact in an exciting, fast-paced start-up, we want to hear from you!
Apply today!
